Last updated: March 2026
Privacy Policy
About This Policy
JNT OZ ("we", "us", "our") is an Australian sole trader business (ABN 34 118 089 974) based in Victoria, Australia. We provide digital marketing, web presence management, and AI-powered communication services for small businesses. This policy explains how we collect, use, store, and protect personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APP).
Information We Collect
We collect information necessary to provide our services:
- Business clients: Business name, contact name, email address, phone number, physical address, ABN, advertising account access, and business details provided during onboarding.
- Advertising data: Campaign performance metrics, audience data, and conversion tracking from Meta (Facebook/Instagram) and Google advertising platforms managed on behalf of clients.
- Website visitors: Standard web analytics data (page views, referral source, device type) for websites we manage. We do not collect personally identifiable information from casual website visitors.
- AI communication service users: When our AI receptionist service answers a call on behalf of a client business, we process the caller's phone number, name (if provided), and the content of their enquiry. This information is collected during an inbound call initiated by the caller.
- SMS communications: Phone numbers and message content for transactional SMS notifications sent on behalf of our business clients.
How We Use Information
We use collected information to:
- Manage advertising campaigns and report on performance
- Build and maintain client websites and online presence
- Deliver AI voice reception and SMS notification services
- Send transactional notifications to callers confirming their enquiry has been received
- Send lead notifications to business owners with caller details
- Communicate with clients about their accounts, services, and billing
- Improve our products and service quality
- Comply with legal and regulatory obligations
We do not sell, rent, or trade personal information to third parties for marketing purposes.
Voice & SMS Communications
Our AI communication service operates as follows:
- Inbound calls: Business owners voluntarily forward their unanswered calls to a dedicated Australian mobile number managed by JNT OZ. Calls are answered by an AI voice agent that identifies itself as a receptionist service for the business.
- Call processing: Voice calls are processed through telecommunications infrastructure. Call audio is processed in real-time to extract the caller's intent and details. Call recordings and transcripts may be retained for service quality and reporting purposes in accordance with our data retention policy below.
- SMS notifications: Following a call, our system sends transactional SMS messages: a confirmation to the caller that their enquiry has been received, and a lead summary to the business owner. These are transactional messages related to the caller's initiated enquiry.
- Consent: Business owners provide consent for call forwarding and SMS notifications during service onboarding. Callers initiate contact voluntarily by calling the business. All SMS includes the business name and opt-out instructions.
Third-Party Service Providers
We use third-party services to deliver our products, including:
- Advertising platforms — Meta (Facebook/Instagram) and Google for campaign delivery
- Telecommunications providers — Voice and SMS infrastructure for our AI communication services
- AI service providers — Natural language processing and voice synthesis
- Cloud hosting providers — Website hosting, data storage, and application infrastructure
- Payment processing — Secure payment handling for client billing
Each provider operates under their own privacy policy and applicable data processing agreements. We select providers that maintain appropriate security standards and comply with applicable data protection regulations.
Data Retention
We retain business client data for the duration of the service agreement plus 90 days. Advertising performance data is retained for 12 months for reporting purposes. Call and SMS data is retained for 30 days for service delivery and quality purposes, unless a longer retention period is requested by the business client. Clients may request access to or deletion of their data at any time by contacting privacy@jnt.com.au.
Data Security
We implement industry-standard security measures including encrypted data transmission (TLS), secure cloud storage with access controls, and regular security reviews. Access to customer data is restricted to authorised personnel only.
Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Lodge a complaint about our handling of your information
To exercise these rights, contact us at privacy@jnt.com.au. We respond to all requests within 30 days.
Spam Act 2003 Compliance
All electronic communications sent by JNT OZ or on behalf of our clients comply with the Spam Act 2003 (Cth). Specifically:
- Commercial electronic messages are only sent with the recipient's consent (express or inferred)
- All messages identify the sender (the business client) and include accurate contact information
- All messages include a functional unsubscribe mechanism
- Transactional messages (e.g., call confirmation notifications) that relate to a transaction initiated by the recipient are sent in accordance with the Act
International Data Transfers
Some of our service providers process data in jurisdictions outside Australia (primarily the United States). Where personal information is transferred internationally, we ensure appropriate safeguards are in place consistent with APP 8 (cross-border disclosure of personal information).
Terms of Service
Services
JNT OZ provides digital marketing management, web presence and business system management, and AI-powered communication services. Services are provided on a subscription or project basis with billing as agreed in the service engagement.
Eligibility
Our services are intended for business use or use in connection with an individual's trade, craft, or profession. By using our services, you represent that you are authorised to act on behalf of the business.
Client Responsibilities
Clients are responsible for:
- Providing accurate and current business information
- Ensuring they have the right to use content, images, and materials provided to us
- Providing access to advertising accounts (Meta Business Manager, Google Ads) where required
- Maintaining proper authorisation for phone numbers used with our communication services
- Complying with all applicable laws regarding their use of our services, including the Spam Act 2003 and the Do Not Call Register Act 2006
- Notifying us promptly of any changes to their business details or service requirements
Acceptable Use
Our services may not be used for:
- Unsolicited bulk messaging (spam) or telemarketing
- Fraudulent, deceptive, or misleading communications or advertising
- Any illegal activity or any purpose that violates Australian telecommunications or advertising regulations
- Artificially inflated traffic or any scheme to abuse telecommunications or advertising infrastructure
- Impersonation of individuals or businesses without authorisation
We reserve the right to suspend or terminate services immediately for violations of this policy.
Advertising Disclaimer
Digital advertising results vary based on market conditions, competition, budget, offer quality, and other factors outside our control. While we apply best-practice strategies and continuous optimisation to all campaigns, we do not guarantee specific outcomes such as cost-per-lead, conversion rates, or revenue increases.
Telecommunications Compliance
Our voice and SMS services are provided in compliance with:
- Telecommunications Act 1997 (Cth)
- Spam Act 2003 (Cth)
- Do Not Call Register Act 2006 (Cth)
- ACMA Reducing Scam Calls Code
- Australian Privacy Principles under the Privacy Act 1988
- US Telephone Consumer Protection Act (TCPA) — for any US-directed communications
- US CAN-SPAM Act — for any US-directed email communications
Limitation of Liability
JNT OZ provides services on an "as-is" basis. While we strive for high availability and service quality, we do not guarantee specific business outcomes. Our total liability is limited to fees paid by the client in the preceding 12 months. This limitation does not exclude liability that cannot be excluded under Australian Consumer Law.
Cancellation & Data Portability
Clients may cancel services at any time with 30 days' notice. Upon cancellation, clients may request access to or deletion of their personal information in accordance with the Australian Privacy Principles. Phone number forwarding should be removed by the client upon cancellation.
Changes to These Terms
We may update these terms from time to time. Material changes will be communicated to active clients via email at least 14 days before taking effect.
Contact
For questions about this privacy policy or our terms of service:
Privacy: privacy@jnt.com.au
General enquiries: jt@jnt.com.au
Business: JNT OZ · ABN 34 118 089 974
Location: The Basin, Victoria 3154, Australia